Have a concern? We want to hear it.

Raincoat is regulated by the Insurance Council of British Columbia. If something isn't right, we'd rather hear about it first — but you always have the right to escalate.

Step 1 — Talk to us

Email complaints@goraincoat.com with a description of the issue. We'll acknowledge within two business days and aim to resolve within thirty.

Step 2 — Escalate to the Insurance Council of BC

If you're not satisfied with our response, you can contact the Insurance Council of British Columbia, the regulator that licenses brokerages in BC.

Step 3 — The General Insurance OmbudService (GIO)

For unresolved complaints about a specific policy or claim, the General Insurance OmbudService is an independent option available to Canadian consumers.